GENERAL CONDITION OF SALE
Premise: validity of the GENERAL CONDITIONS
The following general conditions of sale (hereinafter, “General Conditions”) concern the regulation of the purchase of products and services submitted via internet through the website and specifically from frisino.com (hereinafter, the Site) in compliance with the Italian legislation on distance contracts (Legislative Decree 70/2003 and following).
The sole proprietorship “Frisino of Frisino Francesco” is the owner of the webiste.
The Customer is required, before placing the order, to carefully read the General Conditions that have been made available to him on the Site to allow them to be reproduced and stored. The Customer who buys the Products and require the issuance of an invoice and/or who is not a “consumer” pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code, will not be entitled to the provisions relating to the withdrawal rights as well as to what is applicable under the same “Consumer Code).
Contracts concluded with FRISINO through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is English.
THE SELLER
The seller is “Azienda Agricola FRISINO di Frisino Francesco” (hereinafter also FRISINO)
Registered office: Contrada Conca D’Oro SNC – 74019 Palagiano (TA)
Tax Code / VAT number: 02819500733
REA: TA-172052
Choosing and buying the Products
To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the “Cart” and, after having read the General Conditions and the Privacy Policy, will have to enter the shipping and billing data, select the desired payment method and confirm the order.
Choosing and buying the Products
By confirming the order, which has the value of a contractual proposal, the Customer acknowledges and declares that he has read all the information provided during the purchase procedure and that he fully accepts the General and Payment Conditions here contained.
The contract stipulated between FRISINO and the Customer must be considered concluded with the acceptance of the order by FRISINO. This acceptance is communicated to the Customer through an email confirming the order.
If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the Italian legislation on distance contracts.
Product Information
The representation of the products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics as well as color and size. In case of difference between the image and the written product sheet, the description of the product sheet always prevails.
Prices
No minimum order is required to proceed with the purchase of products. The prices of the same are inclusive of all taxes and duties and are expressed in Euros.
Shipping to Italy:
Shipping is free for orders above €. 100.00; for lower amounts the cost of shipping is €. 7.00.
Shipping Abroad:
Shipping is free for orders above €. 200.00; for lower amounts the cost of shipping is €. 19.00 for intra-EU deliveries and €. 29.00 for deliveries outside the EU.
Terms of payment
The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, prepaid voucher/coupon and bank transfer.
Credit card
The circuits on which it is possible to buy on the Site are:
Visa
MasterCard
American Express
To ensure maximum security, the Customer will carry out the payment transaction directly on the bank’s secure server.
The Site does not store the Customer’s credit card number, but, thanks to the secure communication system of the linked credit institution, from the second expense, the Customer can proceed with the purchase without re-entering his data. The linked credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Client’s browser.
PayPal
Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid.
Prepaid Vouchers/Coupons
The Customer must enter the data relating to the prepaid card after choosing this payment method in the purchase procedure.
Bank transfer
Data for the transfer:
c / c payable to: Frisino Francesco.
IBAN: IT85R0306979003100000003561
BIC / SWIFT: BCITITMME77
Bank: INTESA SANPAOLO SPA
Transfer’s reason: the Customer must indicate the transaction data received via email with the order confirmation in the transfer’s reason.
Confirmation of receipt of the order
Once the order is received, FRISINO will check the availability of the stocks for the fulfillment of the order.
In the event that a product is not available, FRISINO Customer Service will promptly notify the Customer.
The customer can decide whether to confirm the shipment or cancel it.
The Customer receives, upon execution of the contract, an email confirming the receipt of the purchase order sent. The communication contains a summary of the general and particular conditions applicable to the contract, of the withdrawal rights, the order number, the summary of the shipping data (and any transport costs) and billing, the list of products ordered with their essential characteristics , their price, the amount paid and the expected delivery date.
Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure.
Any delivery costs are charged to the customer and are clearly highlighted during the purchase procedure.
FRISINO will send the Customer a confirmation email once the Products have been shipped, which will include a link to monitor and track the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered, in Italy or abroad (at the ground floor), within a period of 15 (fifteen) working days starting from the day following that in which the Customer has sent the order to FRISINO, unless the latter communicates – within the same term – the impossibility of delivering the goods ordered following the unavailability, even temporary, of the Products. In case of such communication, the Customer will have the possibility to choose one or more alternative products. In the event that the Customer decides not to choose alternative products or to cancel the order, FRISINO will refund any sums already paid by the
Customer within the same time frame.
Active delivery services in Italy
BRT, TNT: delivery in 2/7 days;
Delivery services active abroad
DHL, FedEx: delivery in 7/10 days;
Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in the following letter D. To exercise this right, the Customer must send FRISINO a communication within 14 days from the date of receipt of the Products by sending a registered letter with return receipt, addressed to:
Azienda Agricola Frisino Francesco, C.da Conca D’Oro SNC Str. XII Pod. 19; 74019 Palagiano (TA) FRISINO will, upon receipt of the communication, open a file for the management of the return and communicate to the Customer the instructions on how to return the Products, which will be done by courier indicated by FRISINO.
The right of withdrawal is governed by the following conditions:
A. The withdrawal right applies to the Product purchased in its entirety; therefore if the Product is composed of several components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
B. In case of exercise of the right of withdrawal, FRISINO will refund the customer the full amount of the returned goods, except for the shipping costs where applicable, which will be borne by the customer, within 14 days from the date on which the return of the goods by FRISINO.
The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN/SWIFT).
C. Also in order to be able to guarantee free return pursuant to the following article, the Products must be returned, genuine, sealed and without any sign of tampering, in the same box in which they were received.
D. In addition to the cases indicated in the Introduction (non-consumer customer and/or consumer that requests an invoice), the right of withdrawal is excluded, pursuant to art. 59 of Legislative Decree 21/2014, for Products that risk deteriorating or expire rapidly and for sealed Products that are not suitable for return for hygienic reasons or related to health protection or that have been opened after delivery.
With reference to the cases of exclusion of the withdrawal rights listed above, the Customer, in particular, is informed and accepts that the Products that “expire rapidly or with high risk of deterioration” include all food products (including wines, oil, spirits and beverages) as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased through the Site that can be returned to FRISINO and that the latter can put them back on the market without putting at risk the consumer’s health.
Lack of conformity
In case of lack of conformity of the Products sold, the Customer must immediately contact FRISINO at the email address: support@frisino.com.
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to FRISINO within two months from the date on which he discovered the defect.
Mistakes
The information relating to the Products provided through the Site is constantly updated, however it is not possible to guarantee that information are flawless.
FRISINO reserves the right to correct mistakes, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice.
Applicable law and jurisdiction
The sales contract between the customer and FRISINO is concluded in Italy and governed by Italian law. For the settlement of disputes stemming from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his residence or of elective domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Taranto.